Latest News

9th Nov

Message from your local NHS about help and support available from GP practices

 

· All the healthcare staff working in general practice are facing a big increase in demand for their services, so your patience is really appreciated.

 

· This message helps to explain to you the reasons for some of the recent changes you may have experienced at your local GP practice.

GP services are busier than ever before, delivering more appointments but in a different way.

 

We are sorry to hear the experiences of people who are finding it difficult to get through on the telephone or who are unhappy with the types of appointment offered. If you need to see someone in person, you still can. We appreciate your patience during this difficult period.

 

Why are things different from before the pandemic?

 

Official data suggest that up to 1 in 50 people in England have COVID-19, so infection control remains a high priority especially in healthcare settings where there are sick and vulnerable people. To keep patients and staff safe we need to avoid crowded waiting rooms as well as to carry out cleaning between patient consultations and so it isn’t feasible for practices to see as many people in person as before the pandemic. If we can meet your needs by a telephone or video call this could be safer for you and others and can often be quicker and more convenient.

 

Currently around half of appointments are in person. Your GP team will make sure they arrange these types of appointments when needed. Your GP practice team is working hard to make sure that you get the same high standard of care whether you receive help on the phone, by a video call or in person.

 

With practices now doing more work over the phone, and due to the increase in the number of patients seeking help from their GP, including for vaccination queries (flu and covid), unfortunately some patients are finding it harder to get through and are facing long waits. We know this is frustrating and can be disruptive for you. We are really sorry for this and are working hard to improve your experience when contacting your GP practice. 

 

Please do continue trying to get through to the practice on the phone when you need to and continue to use alternative ways of contacting your practice, such as filling out a secure web form from your GP website Online Forms - Garston Medical Centre

 

Helping you get the right appointment for your needs 

 

The reception staff are trained to support you to get the right appointment for your needs and sometimes you might be asked to give information that you would prefer not to share with someone other than a doctor or health professional. It really does help to have this information in order to arrange the right appointment for you.

You may be offered an appointment with a different trained professional who works at the practice rather than a GP if this is the best person to help you. This might be a nurse, a paramedic, a pharmacist, a healthcare assistant or a physiotherapist.

 

 

We know that most of you will continue to treat your practice staff with courtesy and kindness. This is really important for all the staff at your practice and they appreciate it. 

 

Thank you for your patience and support during these difficult times for everyone.

 

7th Oct

Flu Clinics

Flu jab appointments are available to book

17th Sep

New Telephone System

Thank you for your support as we changed our Telephone System to improve the access to the practice. The new cloud-based system with call queueing, call busting and directly integrated into the clinical system, we hope, will improve your experience. We would value your feedback. 

NHS Choices Review

 

12th Aug

Information about local Covid-19 vaccination centres

 

Covid Vaccination Walk in Centres and Opening Times

COVID-19 vaccination walk-in clinic times | A Healthier Future

You also can book appointments by ringing 119 or online Coronavirus (COVID-19) vaccine - NHS (www.nhs.uk) Please note this booking is not managed by Garston Medical Centre

 

 

29th Apr

Update on Appointments

To keep patients and staff safe, during the COVID 19 pandemic, we had to suspend the morning highly valued walk-in surgery. This has been replaced with a Doctor First Triage between 8.30 am and 10.50 am and 2.30 pm and 4.00 pm to manage urgent problems on the day. Pre bookable call backs are available for routine appointments weekday and weekends. 
The telephone lines are busy during the Doctor First Triage times. If you can please, try and call at other times. The surgery telephone lines are open 8.00 am to 6.30 pm. 
Thank you for your patience and support.
13th Apr

Appointments update

Throughout the Covid pandemic, our goal has been to keep our patients and staff safe while still seeing and treating as many people as possible. To achieve this, we have had to change the way we do things, and this has also meant changes for you. Since we have to keep people socially distant apart on our premises, we have to limit the number of people coming to the practice buildings each day. This means that we are doing initial consultations by phone as far as possible, so that face-to-face consultations are available for those that really need them. We know it might feel a little odd to see the doctor this way, but it’s the only way we can offer the same level of care.

Our buildings were not built with Covid in mind, and we’re sorry that some of these changes have made things a little inconvenient. Some people may be asked to wait outside ahead of appointments if there isn’t enough space inside, and we ask people to come alone to appointments unless they must be accompanied. We want everyone to call to book an appointment. We very sorry that we unable allow anyone into the building without an appointment.

We remain dedicated to offering you the best possible service, support and care. We are doing things differently, but we are doing them to help you stay well, and to protect the health of our staff. Tell us if you are feeling unwell or are worried about your health.

Remember that there are many services you can access via this website that remove the need to visit the surgery. This includes registering new patients, change of address, wellbeing services and more.

  • Face-to-face appointments remain available to all patients, but will only be booked in a timed slot, if necessary, and after discussion with one of the GPs.If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery.
  • Routine vaccinations (child and adult) & cancer screening tests (smears etc) are continuing as a priority
  • Phone and video appointments are available to all patients, via secure NHS software, and might be the safest most convenient option.

Please call to speak to a doctor between 0830Hrs to 1050Hrs and 1430Hrs to 1600Hrs for advice on the same day. Pre bookable telephone appointments are available too. As the telephone lines can be busy during these times,please ring between 1100Hrs to 1430Hrs and 1700Hrs to 18Hrs to book telephone appointments in advance,to book tests ,immunisations and obtain the doctors message for the test results from the reception team. 

Information on Video consultation, sending photographs and receiving documents via text message

HELP US TO HELP YOU

Thank you for working with us as we have implemented infection control measures to make you and the staff at the surgery safe when you are invited for a Face-to-Face appointment.

  • On arrival, please bring a mask and a mobile phone.
  • A number is displayed on the front door.
  • Please ring the number for a COVID Screen.
  • The Clinician expecting you will than know you are waiting.
  • We can let 5 people wait in the waiting room.
  • If more than 5 are waiting please be patient with us whilst waiting outside.
  • If you are unable to wait outside please let the receptionist know and if possible, wait in your car. The clinician expecting you will call you when they are ready.
21st Mar

New Telephone System

We have listened to our patients feedback. We are in the process of upgrading our telephone system.

24th Dec 2020

COVID vaccine supplies

 

GP-run vaccination centre at Bridgewater Surgery delivering 2nd doses of vaccinations to people in the top priority cohorts. This includes everyone aged 50 or over, eligible carers and those in vulnerable groups. If you are one of these patients, you can also choose to book a vaccination online at https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/coronavirus-vaccine/ or by calling 119. 

Everyone who is due to have a second dose of either the Pfizer or the AstraZeneca vaccine between 29 March and the end of April will receive their second dose. If you had your first dose at our GP-run vaccination centre then we will contact you when it is time for your next appointment. There is no need for you to phone us.

If you booked your first appointment at a pharmacy or large vaccination centre through the national booking system website or by calling 119 then you should already have a second dose appointment in your diary, which you should attend as planned.

 

Any first dose vaccinations already booked to take place in April via the national booking system will also still go ahead.


Up to date information about COVID vaccinations can be found at 
https://covid.healthierfuture.org.uk/ 

24th Dec 2020

Website Upgrade

We have upgraded our website. You can now submit online forms.These include Prescription requests ,Sick note requests, Contraceptive review, Change of personal details,submitting BP readings and asthma review. Please find them in the Forms section. We kindly request you NOT to request advice for Medical Matters on these forms.