New Telephone System
We have switched over to the new telephone system on 17th September 2021.We hope this will improve your experience.
Information about local Covid-19 vaccination centres
Covid Vaccination Walk in Centres and Opening Times
You also can book appointments by ringing 119 or online Coronavirus (COVID-19) vaccine - NHS (www.nhs.uk) Please note this booking is not managed by Garston Medical Centre
We need to continue to do what we can to keep people safe from catching Covid-19. One way we can all help with this is by continuing to wear a face-covering in our practice and we are asking all patients to do that, as well as our staff. Keeping our staff safe is essential to keep operating efficiently.
We are also continuing to make sure we don’t have large numbers of patients in our waiting areas and on the premises – again this is about reducing the chance of infection when there are rising rates in the community.
The various measures we have taken, including increased use of personal protective equipment, patients wearing face masks, holding more virtual consultations, social distancing and extra premises cleans have helped protect staff, patients and visitors over the past year. Taking these steps has also enabled us to continue providing many of the non-urgent services that would otherwise have been postponed.
We want to make sure you can all be confident about accessing or visiting local healthcare services safely.
Thank you for your understanding and your cooperation with this – it makes a huge difference.
Update on Appointments
Throughout the Covid pandemic, our goal has been to keep our patients and staff safe while still seeing and treating as many people as possible. To achieve this, we have had to change the way we do things, and this has also meant changes for you. Since we have to keep people socially distant apart on our premises, we have to limit the number of people coming to the practice buildings each day. This means that we are doing initial consultations by phone as far as possible, so that face-to-face consultations are available for those that really need them. We know it might feel a little odd to see the doctor this way, but it’s the only way we can offer the same level of care.
Our buildings were not built with Covid in mind, and we’re sorry that some of these changes have made things a little inconvenient. Some people may be asked to wait outside ahead of appointments if there isn’t enough space inside, and we ask people to come alone to appointments unless they must be accompanied. We want everyone to call to book an appointment. We very sorry that we unable allow anyone into the building without an appointment.
We remain dedicated to offering you the best possible service, support and care. We are doing things differently, but we are doing them to help you stay well, and to protect the health of our staff. Tell us if you are feeling unwell or are worried about your health.
Remember that there are many services you can access via this website that remove the need to visit the surgery. This includes registering new patients, change of address, wellbeing services and more.
- Face-to-face appointments remain available to all patients, but will only be booked in a timed slot, if necessary, and after discussion with one of the GPs.If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery.
- Routine vaccinations (child and adult) & cancer screening tests (smears etc) are continuing as a priority
- Phone and video appointments are available to all patients, via secure NHS software, and might be the safest most convenient option.
Please call to speak to a doctor between 0830Hrs to 1050Hrs and 1430Hrs to 1600Hrs for advice on the same day. Pre bookable telephone appointments are available too. As the telephone lines can be busy during these times,please ring between 1100Hrs to 1430Hrs and 1700Hrs to 18Hrs to book telephone appointments in advance,to book tests ,immunisations and obtain the doctors message for the test results from the reception team.
HELP US TO HELP YOU
Thank you for working with us as we have implemented infection control measures to make you and the staff at the surgery safe when you are invited for a Face-to-Face appointment.
- On arrival, please bring a mask and a mobile phone.
- A number is displayed on the front door.
- Please ring the number for a COVID Screen.
- The Clinician expecting you will than know you are waiting.
- We can let 5 people wait in the waiting room.
- If more than 5 are waiting please be patient with us whilst waiting outside.
- If you are unable to wait outside please let the receptionist know and if possible, wait in your car. The clinician expecting you will call you when they are ready.
New Telephone System
We have listened to our patients feedback. We are in the process of upgrading our telephone system.
COVID vaccine supplies
GP-run vaccination centre at Bridgewater Surgery delivering 2nd doses of vaccinations to people in the top priority cohorts. This includes everyone aged 50 or over, eligible carers and those in vulnerable groups. If you are one of these patients, you can also choose to book a vaccination online at https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/coronavirus-vaccine/ or by calling 119.
Everyone who is due to have a second dose of either the Pfizer or the AstraZeneca vaccine between 29 March and the end of April will receive their second dose. If you had your first dose at our GP-run vaccination centre then we will contact you when it is time for your next appointment. There is no need for you to phone us.
If you booked your first appointment at a pharmacy or large vaccination centre through the national booking system website or by calling 119 then you should already have a second dose appointment in your diary, which you should attend as planned.
Any first dose vaccinations already booked to take place in April via the national booking system will also still go ahead.
Up to date information about COVID vaccinations can be found at https://covid.healthierfuture.org.uk/
We have upgraded our website. You can now submit online forms.These include Prescription requests ,Sick note requests, Contraceptive review, Change of personal details,submitting BP readings and asthma review. Please find them in the Forms section. We kindly request you NOT to request advice for Medical Matters on these forms.