Coronavirus Information

If you suspect your symptoms are suggestive of Coronavirus (Covid- 19) and making you unwell, please do not attend GP surgery or Hospital. Please Access NHS 111 by online or by phone , stay indoors and avoid close contact with other people. Please follow the regularly updated Government Advice:

Stay at Home Guidance

NHS Choices -Coronavirus

Government Guidance on Social Distancing

Advice for Parents.pdf

Shielding

Those who are at increased risk of severe illness from coronavirus (COVID-19) need to be particularly stringent in following social distancing measures.

There are some clinical conditions which put people at even higher risk of severe illness from COVID-19. If you are in this category the NHS in England will directly contact you with advice about the more stringent measures you should take in order to keep yourself and others safe. For now, you should rigorously follow the social distancing advice in full, outlined below.

People falling into this group are those who may be at particular risk due to complex health problems such as:

  • people who have received an organ transplant and remain on ongoing immunosuppression medication
  • people with cancer who are undergoing active chemotherapy or radiotherapy
  • people with cancers of the blood or bone marrow such as leukaemia who are at any stage of treatment
  • people with severe chest conditions such as cystic fibrosis or severe asthma (requiring hospital admissions or courses of steroid tablets)
  • people with severe diseases of body systems, such as severe kidney disease (dialysis)

Appointment Update

Throughout the Covid pandemic, our goal has been to keep our patients and staff safe while still seeing and treating as many people as possible. To achieve this, we have had to change the way we do things, and this has also meant changes for you. Since we have to keep people socially distant apart on our premises, we have to limit the number of people coming to the practice buildings each day. This means that we are doing initial consultations by phone as far as possible, so that face-to-face consultations are available for those that really need them. We know it might feel a little odd to see the doctor this way, but it’s the only way we can offer the same level of care.

Our buildings were not built with Covid in mind, and we’re sorry that some of these changes have made things a little inconvenient. Some people may be asked to wait outside ahead of appointments if there isn’t enough space inside, and we ask people to come alone to appointments unless they must be accompanied. We want everyone to call to book an appointment. We very sorry that we unable allow anyone into the building without an appointment.

We remain dedicated to offering you the best possible service, support and care. We are doing things differently, but we are doing them to help you stay well, and to protect the health of our staff. Tell us if you are feeling unwell or are worried about your health.

Remember that there are many services you can access via this website that remove the need to visit the surgery. This includes registering new patients, change of address, wellbeing services and more.

  • Face-to-face appointments remain available to all patients, but will only be booked in a timed slot, if necessary, and after discussion with one of the GPs. If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery.
  • Routine vaccinations(child and adult) & cancer screening tests (smears etc) are continuing as a priority
  • Phone and video appointments are available to all patients, via secure NHS software, and might be the safest most convenient option.

Please call to speak to a doctor between 08:30 - 10:50 and 14:30 – 16:30 for advice on the same day. There are pre bookable telephone appointments available too.

Information on Video consultation, sending photographs and receiving documents via text message

Help Us to Help You

Thank you for working with us as we have implemented infection control measures to make you and the staff at the surgery safe when you are invited for a face-to-face appointment:

  • On arrival, please bring a mask and a mobile phone. 
  • A number is displayed on the front door. 
  • Please ring the number for a COVID Screen.
  • The clinician expecting you will than know you are waiting.
  • We can let 5 people wait in the waiting room.
  • If more than 5 are waiting please be patient with us whilst waiting outside.
  • If you are unable to wait outside please let the receptionist know and if possible, wait in your car. The clinician expecting you will call you when they are ready.

Prescription Requests & Medical Certificates

Please put your requests in writing. Due to the current situation with the Coronavirus outbreak all prescriptions are sent to the chemist electronically. We are sending all medical the certificates

electronically through mobile phones. 

Referrals

Normal process:

http://www.westhertshospitals.nhs.uk