Appointments

Appointments System

 

Appointments

Throughout the Covid pandemic, our goal has been to keep our patients and staff safe while still seeing and treating as many people as possible. To achieve this, we have had to change the way we do things, and this has also meant changes for you. Since we have to keep people socially distant apart on our premises, we have to limit the number of people coming to the practice buildings each day. This means that we are doing initial consultations by phone as far as possible, so that face-to-face consultations are available for those that really need them. We know it might feel a little odd to see the doctor this way, but it’s the only way we can offer the same level of care.

Our buildings were not built with Covid in mind, and we’re sorry that some of these changes have made things a little inconvenient. Some people may be asked to wait outside ahead of appointments if there isn’t enough space inside, and we ask people to come alone to appointments unless they must be accompanied. We want everyone to call to book an appointment. We very sorry that we unable allow anyone into the building without an appointment.

We remain dedicated to offering you the best possible service, support and care. We are doing things differently, but we are doing them to help you stay well, and to protect the health of our staff. Tell us if you are feeling unwell or are worried about your health.

Remember that there are many services you can access via this website that remove the need to visit the surgery. This includes registering new patients, change of address, wellbeing services and more.

  • Face-to-face appointments remain available to all patients, but will only be booked in a timed slot, if necessary, and after discussion with one of the GPs.If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery.
  • Routine vaccinations (child and adult) & cancer screening tests (smears etc) are continuing as a priority
  • Phone and video appointments are available to all patients, via secure NHS software, and might be the safest most convenient option.

Please call to speak to a doctor between 0830Hrs to 1050Hrs and 1430Hrs to 1600Hrs for advice on the same day. Pre bookable telephone appointments are available too. As the telephone lines can be busy during these times,please ring between 1100Hrs to 1430Hrs and 1700Hrs to 18Hrs to book telephone appointments in advance,to book tests ,immunisations and obtain the doctors message for the test results from the reception team. 

 

Nurses

All appointments with our Practice nurse are pre-bookable.

 

Extended Hours GP Appointments

Extended access survey

As part of a group of GP Practices working together as a GP Federation, Garston Medical Centre provides access to weekday evening and weekend appointments in the Watford Extended Access (WEA) service, which is managed by Direct Local Health Ltd. You may need to go to another local surgery for these appointments.

Our patients can now make an appointment to see a GP on weekday evenings, Saturdays 09:00 - 13:00 and 15:00 - 19:00, and Sundays 09:00 - 13:00; to see a Nurse on Saturdays 09:00 - 13:00 and to have blood tests with a Phlebotomist on Saturdays and Sundays. Please ask the receptionist for further details on how to book an appointment.

During these appointments your health record may be accessed and viewed by clinical staff other than your GP or a GP at your practice.  Please be assured that your confidentially will be maintained; for the service's full Privacy Statement please see 'Patient Information' at www.dlhealth.co.uk."

Telephone Advice

We offer daily telephone advice for our patients between 14:30 to 15:25. Reception will log your call and pass your to call to a doctor for advice.

Please note the last call will be taken at 15:25.

Not Registered for Online Services?

Make an Appointment

You can make appointments for Cervival Smears, Childhood Immunisations,Diabetic check up,BP Check, and blood tests. Please ring between 11am and 2pm or 5pm to 6pm to book these appointments

Telephone Consultation

Please ring between 11am and 2pm or 5pm to 6pm to book these pre bookable telephone appointments. These can be booked 3 weeks in advance.

On the day telephone advice is between 0830am to 1045AM and 230PM to 430PM. Doctor may ask you to come for a face to face if this is required for your problem

Home Visits

All home visit requests will be assessed over the phone.

If possible please try to telephone reception before 10:30 if you require a home visit.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.